Booking Terms & Conditions

These terms apply to bookings and enquiries made directly through this website. The product page, the Rezgo checkout and your booking confirmation may include additional booking-specific terms, which form part of your booking.

Beyond the Glass is the trading name of Beyond the Glass Adventure Tours Limited, a company registered in Ireland (Company No. 624184). Registered office: Top Floor Exchange House, Main Street, Ballincollig. Contact: info@beyondtheglass.ie or +353 86 385 0398.

A booking is confirmed when your booking confirmation is issued and the payment requirements shown at checkout are satisfied. The price is the price shown at the time of booking or in your quote. Checkout and payment are handled through Rezgo and its payment provider; this website does not store your full card details.

Unless the booking page states otherwise:

• More than 24 hours before the start: you can choose a 90% refund, or one free transfer to another available tour or hike. A transfer must be requested at least 24 hours before the start and can be used once only. A transferred booking cannot be transferred again, and the fee is forfeited if the new place is not taken.
• Within 24 hours of the start: the booking is non-refundable and cannot be transferred free of charge.
• If we cancel: you receive a full refund or a suitable alternative.

• More than 24 hours before the start: you can choose a 90% refund, or one free deferral to another available Mountain Skills date. A deferral must be requested at least 24 hours before the start and can be used once only. A deferred booking cannot be deferred again, and the fee is forfeited if the deferred place is not taken.
• Within 24 hours of the start: no refund or free deferral.
• If we cancel: you receive a full refund or a rescheduled place.

Deposits, payment schedules and cancellation terms for private and group bookings are set out in the quote or booking confirmation for that booking, and those terms apply.

Leisure activities booked for a specific date or period generally do not carry the usual 14-day online cooling-off cancellation right. Nothing in these terms removes or limits your statutory consumer rights.

Our activities normally run in ordinary Irish weather. Routes and timings may change for safety, weather or practical reasons. If conditions are unsafe we may reschedule or cancel. On mountain activities, reaching a summit cannot be guaranteed.

• Read the suitability, kit and age information for your activity before booking; product-specific age and suitability rules apply.
• Give us accurate information relevant to your participation.
• Arrive on time, bring the required equipment, and follow the safety directions of your guide or instructor.

Some activities may require a waiver before taking part. A waiver does not remove your statutory rights.

We may need to make reasonable changes to an activity, and some events are beyond anyone's control. Where that happens we will tell you as soon as we can and offer the alternatives described in these terms. We do not exclude liability where the law does not allow it.

Booking (Rezgo), maps and other third-party services used through this website have their own terms and privacy policies.

If something goes wrong, contact us at info@beyondtheglass.ie or +353 86 385 0398 and we will try to resolve it with you directly.

These terms are governed by Irish law. Nothing in them affects your mandatory consumer rights. If we change these terms, the changes apply going forward; your booking is covered by the terms in effect when you booked, unless the law requires otherwise.